Shipping & Delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
A: Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
A: We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
How long does shipping take?
A: Some countries are faster than others. It depends on where you are located and how far you are from our logistic partners’ warehouse. These are our estimates:
Location*Estimated Shipping Time
United States: 15-30 Business days
Canada, Europe: 15-30 Business days
Australia, New Zealand: 15-30 Business days
Mexico, Central America, South America: 49-60 Business days
Romania: 29-65 Days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
A: Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
A: For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
A: For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
What are conditions that can delay my order?
A: Holidays (Christmas), Chinese New Year ( some of our warehouses are in China and the shipping companies stop working during holidays) and post-strike in your countries(if you have).
Also, if we need further information from you to ship, for instance, we need a correct zip code or full zip code, or your full address in English. If we need any information from you, we will contact you via email as soon as possible. Please check your email inbox and spam box.
Do you declare the product value on the package?
A: Yes, we do and we must do that.
What should I do when I receive a damaged product?
A: Before we forward your order to the courier, we always ensure the quality of each product. However, there are many factors that might have resulted in your products to be damaged in the transit. Due to this, please contact us immediately on firstname.lastname@example.org, and kindly give us a brief description together with the damaged product photos. We’ll solve it with you.
We asked you to contact us before giving a
complain or negative reviews, we would like to assist you as soon as possible, so the best way to let us help you is to contact us via email at email@example.com
What if I am not happy with the order?
A: We value your experience and satisfaction. Please kindly contact us at firstname.lastname@example.org before providing the negative reviews, we will be happy to assist and solve it with you. We also have 30 days money back guarantee. The restocking fee may be applied.
What if my order does not arrive within 4 weeks? Can I have a refund?
A: You can return the product to have it refunded.
We try our best and fastest as much as possible to process your order and ship them out from our warehouse. Once the packages are with the courier, we have no control over the length of time.
2-6 weeks is the estimated time for the delivery. If it is during holidays, it can also take longer than the general estimated time.
What if the package never arrived?
A: If the package is lost on the way, we can ship a new one for you free of charge.
After 60 days, if the package has not been delivered and the tracking does not provide any information. We can give you a full refund or send you a new one.
It comes too late. I do not need it anymore. Can I have my money back?
A: We can definitely give you a refund. You just simply return the product to us a the address we provide (please ask) and we will provide you the refund. (The restocking fee may be applied)
Please contact us at email@example.com and we will work with you on that. The return addresses are different in each country.
If you have any other questions, please contact us and we will do our best to help you out.